Terms & Conditions

 

The owner of the online store CRYSTALRABBIT.EE  is Crystal Rabbit OÜ.
Using Crystal Rabbit website implies that you accept the terms set in this declaration. If you do not agree with these terms, please do not use the website.
Crystal Rabbit OÜ reserves the right to make changes in the Terms and Conditions.

Placing an order
Add the desired product(s) to your shopping basket to order them. Fill in all of the required fields and choose the shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via PayPal or online bank transfer.
When you make an order, you will receive an email confirming your order. 
This will indicate acceptance of the order.  At this point the purchase contract will have been made and I will supply the goods to you in accordance with your order and these terms and conditions.

Pricing
All prices are shown in EUR
Crystal Rabbit does not currently charge VAT.

Delivery
Crystal Rabbit products are handmade and made-to-order. Please allow 1-3 weeks to dispatch. All orders are made as they are placed.
Ready-to-ship items will be dispatched within three working days.
Every order will be shipped with a tracking number.
Normal postal lead times from dispatch are: Estonia 1-2 days, Europe and UK 5-7 days, most other areas 7-14 days (though please allow up to 21 days for delivery). 

Shipping:
Estonia 3€ (Omniva Pakiautomaat)
Rest of the world 7€

Duties and Taxes
All import duties and taxes must be paid by the customer.

Lost/missing parcel
Crystal Rabbit is not responsible for parcels that go missing in the post and will not replace items that go missing as this is the responsibility of the postal service.  If this happens, I will help as much as I can to find the parcel.

Returns and exchanges
Returns and exchanges cannot be accepted on made-to-order undergarments so please ensure that you are certain of sizing and details before placing your order.  I am always happy to help with sizing advice, just email me with any questions.
Returns and exchanges are accepted only in the extremely rare event of garment arriving to you in a faulty condition - please contact within 14 days of receiving the item.  In this case, I will refund the cost of returning the goods back to me.

All ready-to-ship full priced garments are entitled to refund or exchange - please contact me within 14 days of receipt, providing that the item is unworn and in perfect condition. When emailing me please state your order number, reason for return and if a refund or exchange is preferred.  Once your email has been received you will be provided with a return address. Shipping costs for return must be covered by the customer.

Intellectual property
The site crystalrabbit.ee and all content are protected by EU and international laws regarding copyrights, trademarks and other intellectual property or proprietary rights and are owned by Crystal Rabbit OÜ

If you have any questions, please contact me via email on info@crystalrabbit.ee